When Processing Begins
Once you have submitted your New Zealand eTA application through this website, we begin the submission process immediately to New Zealand Immigration / the High Commission (hereafter "the government").
Cancellations & Refunds
Should you decide to request a cancellation and seek a refund, you can email us at the address listed on the Contact Us page. The following rules apply:
- If your application has not yet been submitted to the government for approval, a $35 cancellation fee per application applies
- If the application has already been submitted for approval to the government, no refund can be made
- If a duplicate application has been made in error, a full refund is made for the duplicate payment only
- NZeTA fees are non-refundable if you choose not to use your NZeTA, as the service has already been performed
Refund Timeframe
Refunds take up to 20 business days to process. If you have not received your refund within this timeframe, please contact us for the status.
When Refunds Are Not Available
- If the NZeTA is rejected by New Zealand Immigration / the High Commission, or by any government decision
- In case of delays caused by technical issues on the government website, such as system errors or website upgrades